Shipping Policy
At Celestial Creations, we understand the importance of a smooth and efficient shipping process. We strive to provide our customers with a seamless experience from the moment they place their order to the moment it arrives at their doorstep.
Our shipping policy is designed to ensure that your order is processed and delivered in a timely manner, while also taking into consideration any special requests or circumstances that may arise.
Shipping Options:
We offer a variety of shipping options to accommodate your needs:
- Standard Shipping: Our standard shipping option is the most cost-effective choice for our customers. Packages are typically delivered within 5-7 business days.
- Expedited Shipping: For those who need their order to arrive sooner, we offer expedited shipping. Packages shipped via this method are typically delivered within 2-3 business days.
- International Shipping: We also offer international shipping for our customers outside of the United States. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.
Order Processing Time:
Once your order is placed, our team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. However, during peak seasons or promotional periods, processing times may be slightly longer.
Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your package and estimate its arrival date.
Address Changes:
If you need to make any changes to your shipping address after placing your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes to the address.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please reach out to our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.
For any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. We are here to assist you and provide you with the best possible shopping experience.