Refund Policy
At Celestial Creations, we strive to provide our customers with the highest quality handmade bracelets. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the conditions under which refunds can be requested and the process for obtaining a refund.
1. Eligibility for Refunds
In order to be eligible for a refund, the following conditions must be met:
- The item must be returned within 30 days of purchase.
- The item must be in its original condition, unworn and undamaged.
- The item must be accompanied by the original receipt or proof of purchase.
2. Refund Process
If you meet the eligibility criteria for a refund, please follow these steps:
- Contact our customer service team at support@celestialcreations17.com to initiate the refund process. Please provide your order number and a brief explanation for the refund request.
- Once your refund request is approved, you will receive a return authorization number and instructions on how to return the item.
- Package the item securely and include the return authorization number on the package.
- Ship the item back to us using a trackable shipping method. Please note that the cost of return shipping is the responsibility of the customer.
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
3. Non-Refundable Items
There are certain items that are not eligible for refunds:
- Customized or personalized bracelets
- Bracelets that have been worn or damaged
4. Late or Missing Refunds
If you haven't received your refund within a reasonable amount of time, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at support@celestialcreations17.com and we will assist you further.
5. Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products.